General & Services
Q 1: Where is Pro Ultimate gym equipment manufactured?
A: We are proud to state that our strength stations are manufactured locally in Mohali, Punjab, India. This ensures high-quality craftsmanship and reliable availability.
Q 2: I am planning a new gym. Does Pro Ultimate offer gym equipment layout planning services?
A: Yes, we provide gym equipment layout planning services to help you maximize your space and create an efficient, professional workout environment. This layout planning is offered as a complimentary service once you book your complete gym setup with Pro Ultimate.
Q 3: Do you offer interior design services for gyms?
A: Yes, we provide customized interior design services aimed at enhancing the aesthetic appeal and branding of your gym. Please note that this is a specialized, service-based offering that comes at an additional cost, separate from our standard gym setup packages.
Q 4: Can I customize the color of my equipment?
A: Yes, custom colors are available on selected series of equipment. Please note that dual-color or custom-color orders may incur an additional cost and require an extra 2 weeks for delivery beyond our standard timeline. Kindly check with our sales team to verify customization options for your preferred equipment series.
Warranty & Coverage
Q 1: What is the warranty coverage on Pro Ultimate commercial gym equipment?
A: Our standard warranty coverage includes:
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Frame: 5-year structural warranty (excluding weights).
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Mechanical Parts: 1-year standard warranty on bearings, catchers, pull pin locks, and adjustment knobs.
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Electronic Parts: 1-year standard warranty on drives, incline motors, PCB cards, MCB cards, and displays.
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Cables & Pulleys: 6-month standard warranty under deemed normal usage.
Q 2: Is there a warranty on consumables or wear-and-tear items?
A: While our core equipment is covered by extensive warranties, high-touch consumable parts naturally fall outside this coverage. Items such as plastic guards, rubber footrests, decals, and cardio main cables are designed to absorb heavy, continuous daily use. Because their lifespan depends entirely on facility footfall and regular wear and tear, they are not covered under standard warranty. However, our service team keeps a full inventory of these parts readily available for quick and affordable replacement whenever you need them.
Q 3: Do weight plates and dumbbells come with a warranty?
A: Yes, dumbbells and weight plates carry a 1-year warranty. This Warranty is valid under normal usage conditions.
Q 4: Are there specific electrical requirements to maintain the warranty on cardio equipment?
A: Yes. A 4 KVA Servo stabilizer (with Auto Cut and Time Delay features) is mandatory for all treadmills, Stairmasters, electrical cross trainers, and any other motorized or electrically powered cardio equipment. Failure to install this will void the warranty. Additionally, proper electrical earthing is strictly mandatory on all floors.
Ordering & Payment
Q 1: Is there a Minimum Order Value (MOV) to qualify for commercial pricing?
A:Yes, to qualify for our discounted commercial pricing, a minimum total order value of ₹3 Lakhs or above is required. We happily accept and fulfill orders below this amount at our standard retail pricing!
Q 2: What is the minimum booking amount required to place an order?
A: Minimum advance booking amount of ₹1 Lakh (₹1,00,000) is required at the time of placing your order. This confirms your equipment reservation and initiates the processing and fulfillment timeline.
Q 3: What are the payment terms for ordering gym equipment from Pro Ultimate?
A: We require a 50% advance payment along with the purchase order. The remaining 50% balance must be cleared against the Performa Invoice 7 days prior to dispatch.
Q 4: Do we need to visit a Pro Ultimate showroom to place an order?
A: No, visiting a showroom is not mandatory. While you are always welcome to visit and experience our equipment firsthand, you can conveniently consult with our sales team and place your complete order directly over the phone.
Q 5: Can I pay in cash?
A: No, we do not accept cash payments. Any cash deposited directly into our bank accounts will be forfeited to comply with Section 269 ST of the Income Tax Act. Accepted modes include Pay Order, Demand Draft, Cheque, NEFT, or RTGS.
Q 6: Can I claim GST input credit?
A: Yes, to avail of GST input credit, the buyer must provide their GST number before the tax invoice is generated.
Q 7: Can I modify my order after booking?
A: Yes, modifications are possible within 15 days of booking. Beyond that, changes could lead to delays in dispatch.
Q 8: Can I cancel my order after booking?
A: No cancellations or refunds of token/advance payments are permitted once the Advance and Purchase Order have been issued.
SHIPPING & DELIVERY
Q 1: What is the estimated shipping time for Pro Ultimate equipment deliveries across India?
A: Standard delivery takes up to 45 working days from the date of the order.
Q 2: Do you export equipment internationally?
A: Yes, we ship globally. Please contact our sales team for specific details regarding shipping terms, customs, and duty structures for your region.
Q 3: How long does shipping take for international orders?
A: For international orders, the estimated delivery time typically ranges from 45 to 50 days from order confirmation. However, the exact timeline varies depending on your destination country, the order size, and the chosen mode of freight transport. Our logistics team will provide a tailored transit schedule when finalizing your order.
Q 4: Do you offer tracking for my shipment?
A: Yes. Once your order is dispatched, you will be connected with a dedicated logistics coordinator who will provide updates on your shipment status.
Q 5: Is insurance included during transit?
A: Yes, all items are fully insured by the company during transit when shipped through our partners. However, if you arrange your own transportation, the company does not cover insurance, and we are not liable for any loss or damage during transit.
Q 6: How is the equipment packaged to prevent damage?
A: We use industrial-grade packaging, including multiple layers of heavy-duty bubble wrap, to ensure maximum safety during long-distance transit.
Q 7: Can I pick up the equipment directly from your factory to save on shipping?
A: Yes, factory pickup is available. Kindly coordinate with our dispatch team to determine the required vehicle size based on your order volume. Please note that for self-arranged transport, the customer is responsible for obtaining their own transit insurance.
Installation & Support
Q 1: Is installation free for Pro Ultimate commercial gym setups?
A:Yes, installation is free for complete gym setups valued above ₹5 Lakhs. For orders below ₹5 Lakhs, installation charges apply and are calculated based on your delivery location.
Q 2: Once your equipment arrives, our technicians require a minimum of 5 days to ensure everything is perfectly assembled, aligned, and tested for safety. Larger commercial setups may take a bit longer. ?
A: Yes, on-site technical support is provided within 2-5 days after the equipment has been unloaded and unwrapped at the installation site.
Q 3: Do your technicians perform a safety check on the installed machines?
A: Yes, our installation team performs a thorough functionality check on all assembled machines to ensure they are safe and operating correctly for your members.
Q 4: Can installation be scheduled on weekends or holidays?
A: Yes. Once the equipment is received, you can coordinate with our team to schedule the installation for your preferred date, including weekends or holidays.
Q 5: Who is responsible for unloading the equipment at the gym site?
A: Unloading is the client's responsibility. You must arrange for a minimum of 5 individuals and crane service if necessary.
Q 6: Do I need to arrange food and lodging for the installation team?
A: No. The client does not need to arrange food or accommodation for technicians; the company covers these travel and installation costs.
Q 7: How do I contact the Pro Ultimate gym equipment service helpline?
A: You can connect directly with our service support team by calling or messaging our helpline at +91 79863 20159 between 11:00 AM and 7:00 PM IST, Monday through Friday. For general written inquiries, email techsupport@proultimate.com.
Q 8: The support team will conduct a technical evaluation within 24 hours of receiving a repair request. If a technician visit is required, they will be dispatched to your site within 3 to 7 days.
A: Technical Evaluation will be initiated within 24 hours of receiving the service request.
Q 9: Is post-installation service provided?
A: Yes, we provide one complimentary maintenance service within the first 3 months of installation.
This service is designed for failure prevention and equipment longevity. The preventive inspection includes:
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Tightening of structural bolts and hardware.
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Lubrication of moving joints, guide rods, and decks.
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Tension tuning and alignment of cables and weight stacks.
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A high-level safety and functionality inspection.
Any breakdown fixes, parts replacements, or subsequent service visits after this initial inspection are chargeable.
Maintenance & Repair
Q 1: How do I submit a repair request or report an issue for my Pro Ultimate equipment?
A: You can report an issue directly through our support helpline at +91 79863 20159. To help our technicians diagnose and resolve the issue faster, please have your machine model and serial number, your original invoice or gym name, and a brief description or photo/video of the problem ready when you get in touch. You can alternatively email us attach techsupport@proultimate.com.
Q 2: Do you offer Annual Maintenance Contracts (AMC) for commercial gym equipment after the warranty expires?
A: Yes, we offer comprehensive paid AMC packages that include preventive maintenance visits. Please contact our support team for specific package details and pricing.
Q 3: Can I purchase spare parts (like cables or pulleys) directly from you later?
A: Yes, a full range of spare parts and consumables is readily available. You can purchase them directly from us at competitive rates.
Q 4: How often should I lubricate treadmills and Stairmasters?
A: We generally recommend lubricating both treadmills and Stairmasters once every month, though this may vary depending on usage frequency. Please refer to your specific product manual for exact lubrication points and detailed maintenance schedules.